Introduction
uClone is an AI chatbot builder designed for sales, customer support, and user engagement.
We understand that protecting your personal privacy is important to you, and we take this responsibility seriously. This Privacy Notice outlines uClone’s policies and practices regarding the collection and use of your personal data and details your privacy rights. We recognize that information privacy is an ongoing responsibility, and this Privacy Notice will be updated as we adopt new data practices or privacy policies.
Contacting Us About Data Protection
uClone is headquartered in Dubai, United Arab Emirates. For any inquiries or concerns regarding our personal data policies or practices, or if you wish to exercise your privacy rights, please contact our Privacy Team. We are committed to assisting you and ensuring that your data is handled with care and respect.
Privacy Team Contact Information:
SILICON DUNES L.L.C-FZ
The Meydan Hotel, Groundstand, 6th Floor, Meydan Road, Nad Al Sheba,
Dubai, United Arab Emirates
privacy@uclone.me
How We Collect and Use (Process) Your Personal Information
uClone collects personal information about website visitors and customers. This information generally includes:
Name
Job title
Employer name
Work address
Work email
Work phone number
We use this information to provide services to prospects and customers. We do not sell personal information to anyone and only share it with third parties who facilitate the delivery of our services.
Occasionally, uClone may receive personal information about individuals from third parties, typically including further details about your employer or industry. We may also collect personal data from third-party websites (e.g., LinkedIn).
Use of the uClone Website
Like most other websites, the uClone website collects certain information automatically, storing it in log files. This information may include:
IP addresses
Region or general location of the accessing device
Browser type
Operating system
Usage data such as pages viewed
This information helps us improve our website and services to better meet users’ needs. We may use your IP address to diagnose server issues, administer the website, analyze trends, and track user movements.
uClone has a legitimate interest in understanding how users interact with its website. This information aids in providing relevant products and services, communicating value, and ensuring adequate staffing to meet user needs.
Cookies and Tracking Technologies
uClone offers a detailed Cookie Notice that describes the cookies and tracking technologies used on the uClone website and provides information on how users can accept or reject them. To view the notice, please click Cookie Notice.
Sharing Information with Third Parties
The personal information collected by uClone is stored in databases hosted by third parties, primarily in the United States. These third parties only have access to your information for storage and retrieval purposes. Occasionally, uClone engages third parties to send you information about our products, services, or events.
We only disclose your personal data to non-uClone entities when:
You request or authorize it.
It’s related to uClone-hosted events or co-sponsored events.
We are legally required to do so (e.g., by a court order).
The data is shared with agents, vendors, or service providers performing functions on our behalf.
It’s necessary to address emergencies or other urgent situations.
It’s relevant for disputes or claims or to individuals with legal authority to act on your behalf.
Aggregated, non-identifiable data may also be shared for marketing or promotional purposes.
Transferring Personal Data to the U.S.
Your data may be processed in the United States, and by using uClone’s services, you acknowledge this transfer. The U.S. has not been deemed “adequate” under Article 45 of the GDPR; however, uClone employs standard contractual clauses to protect personal data from EEA and UK users. Depending on the circumstances, we may also collect and transfer personal data to the U.S. based on consent, contract fulfillment, or legitimate interest, ensuring that safeguards protect your data in line with our privacy practices.
Data Subject Rights
The European Union’s General Data Protection Regulation (GDPR) and other privacy laws provide certain rights to data subjects, including:
Right to be informed
Right of access
Right to rectification
Right to erasure
Right to restrict processing
Right of data portability
Right to object
Rights related to automated decision-making and profiling
This Privacy Notice is designed to inform you about what personal data uClone collects and how it is used. You have the right to confirm data processing, access personal data held about you, or request further information about processing, categories of data, and storage periods.
You can correct inaccurate data, request data erasure, or opt out of direct marketing. You can also lodge a complaint with the relevant data protection authority if needed. Reasonable access to your data will be provided free of charge; if denied, we will explain why.
For questions or complaints, please contact us at privacy@uclone.me. If you are located in the EU, you may also contact the European Data Protection Supervisor.
Data Protection Mechanisms
At uClone, we have implemented robust data protection measures:
Encryption: Customer data is encrypted both at rest and in transit using industry-standard algorithms.
Access Control: User roles and permissions ensure only authorized access.
Rate Limiting: We control request rates to prevent misuse.
Domain Allowlist: We allow embedding on specific domains for additional security.
Infrastructure Security: Our infrastructure is hosted on reputable platforms.
Compliance: We comply with GDPR and are pursuing SOC 2 certification.
No AI Training: Data is not used to train AI models; Retrieval-Augmented Generation (RAG) is used to generate responses.
For detailed security and compliance information, visit our Trust Center.
Data Storage and Retention
Your personal data is stored on uClone's servers and those of our cloud service providers. Data retention depends on our business relationship, and prospect data is purged once it no longer holds business value. All personal data can be deleted upon request. For more information, contact privacy@uclone.me.
Children’s Data
uClone does not knowingly solicit or collect information from children.
Questions, Concerns, or Complaints
If you have questions, concerns, or wish to exercise your rights, please contact us at:
uClone
SILICON DUNES L.L.C-FZ
The Meydan Hotel, Groundstand, 6th Floor, Meydan Road, Nad Al Sheba,
Dubai, United Arab Emirates
privacy@uclone.me